The main issue TM is facing right now is finding the right solution to fix Streamyx customers complaint. Today the Minister of Communication Gobind Singh has given a strict request for Streamyx to come out with a solution to solve issues regarding Streamyx subscribers within a month. According to TheStar, he tells TM to give special attention to its Streamyx customers who complain regarding slow speed.
During last year itself, TM shares several proposals to him and many rounds of discussions they have gone through. Until now, there is no strong decision taken after the proposals. If you notice on Twitter, many of the frustrated users complain about the Streamyx slow and expensive network. This time, Gobind Singh, says TM has to come out with a proper solution and made it as an announcement to the public. From his side, he gives assurance that the government will take the necessary steps to assist TM in solving this issue.
Following the instructions from Gobind Singh, TM issues a statement regarding the matter.
WE HAVE MET WITH YB MINISTER AND ARE FULLY COMMITTED TO RESOLVING THIS ISSUE. WE WILL BE SUBMITTING THE PROPOSAL WITHIN THE MONTH AND WILL MAKE AN ANNOUNCEMENT IN DUE COURSE. MEANWHILE WE WILL CONTINUE TO EXPLORE VARIOUS FIT-FOR-PURPOSE TECHNOLOGIES AS WELL AS OPTIMISING EXISTING INDUSTRY MECHANISMS IN ORDER TO DELIVER A BETTER BROADBAND EXPERIENCE NATIONWIDE.
TM has appointed Datuk Noor Kamarul as its new CEO of TM. Last week, during his interview with the NewStraitsTimes, he says TM is exploring multiple ways to increase coverage via both wireless and wired. For this moment, he admits that TM fails to provide the best connectivity to its Streamyx subscribers.
Why not use the Yes GigaWire technology?
Before TM figures out its plan, YTL communications have already come out with a solution to solve the Streamyx issue. YTL introduces GigaWire technology which helps to provide the speed of fibre optic to the users.
At this moment, the GigaWire technology is able to deliver the same fibre optic speed in a copper wire. According to the test carried out in Malaysia, it seems the speed which they recorded was around 876Mbps. YTL Communications suggested areas which does not have fibre optic, they can use Terragraph to provide GigaWire speed to the users. All of this can be achieved by using the latest Qualcomm chip.
In conclusion, there are still many Streamyx users who are still paying RM160 per month for 8Mbps. TM has only one month to fix this issue before people get frustrated.