After AirAsia, Malaysia Airlines is the next airline company to launch its facial recognition system. According to Malaysia Airlines, the reason for launching this system is to make the boarding process quicker.
If you notice the current boarding process is really tiring. Especially in Malaysia, you got to walk from one terminal to another end terminal. But with Malaysia Airlines’s facial recognition system you don’t have to display your documents at every checkpoint before boarding the flight. Malaysia Airlines is naming it as Single-Token program.
For time being, Malaysia Airlines will be piloting this project for two Malaysia Airlines flights. There are flights from Kuala Lumpur to Narita International Airport and from Kuala Lumpur to Kansai International Airport. According to Malaysia Airlines, the Single-Token program will be starting from 29th January onwards.
In order to sign up for this pilot program, all you need to do is walk-in to either the H5 or H8 counter. You can also sign up via the self-service kiosk at the Kuala Lumpur International Airport. Within a few minutes, you should be able to use the facial recognition system while boarding the flight.
While you are walking in to board the flight, you have to pass the automated gate. While walking through this gate, the system will verify your face. According to Malaysia Airlines, this system will help to increase efficiency during the peak seasons. The solution which the Malaysia Airlines uses is the SITA’s Smart Path solution.
Overall, the AirAsia FACES system is way better than the Single-Token program. It is because the AirAsia FACES allows you to register it using the smartphone app itself. That is convenient. Probably, Malaysia Airlines could be introducing its own app after its pilot program. For more information, you can visit Malaysia Airlines Single-Token program website.