There are many food delivery service available in Malaysia, such as DeliverEAT and FoodPanda. Grab started its GrabFood delivery service in Q1 of 2018. Today, after turning to one, GrabFood will be expanding to more cities in Malaysia. Grab says it is one of the Malaysia’s fastest growing food delivery service which covers more than thousands of popular restaurants.
In order to use the GrabFood, you have to download the app from the Google Play Store or Apple App Store. Starting today, Grab will start to integrate GrabFood app into the single Grab app. Currently, Grab app is mainly used for hail and ride service only. According to Grab, they are expecting the whole app migration to complete by mid of May. Once the migration is complete, users can start to use the Grab app to order food online.
Country Head of Grab Malaysia says this integration will bring more benefits to users who use the GrabFood ecosystem. Part of it is, users should be able to view current promotions, restaurant closing times, rating and distance. Users who use the Grab app can easily redeem their Grab points in a single click. Other than that, customers can also contact the delivery rider via the GrabChat service. With all these integrations, Grab is expecting the food delivery service to increase by 2x.
Apart from that, Grab also announces they will be expanding the GrabFood delivery service to Penang, Melaka, Johor Bharu, Kuching, and Kota Kinabalu after introducing in the Klang Valley last year. Grab says the process of expanding will begin April 22 onwards. By introducing the GrabFood delivery service, its growth has increased by 30%. This also means GrabFood has completed more than 2 million food deliveries.