CrowdStrike faced backlash after a faulty update caused a global outage. As an apology, the company offered an affected partner a $10 Uber Eats gift card. This has been confirmed by several recipients and a CrowdStrike source.
The apology email was sent by Daniel Bernard, chief business officer. It contained an acknowledgment of the inconvenience caused by the July 19 incident and expressed gratitude with a small token of appreciation for being loyal customers.
A few recipients have reported encountering problems while redeeming the gift card. They received error messages which said that the voucher had been canceled. CrowdStrike has confirmed Uber flagged the gift cards as a fraud because high usage rates are viewed as a common fraud pattern.
The faulty update hit about 8.5 million Windows devices. This outage saw chaos all over the world. The problem particularly caused huge losses to airports, hospitals, and businesses.
CrowdStride has been involved in mitigating the issue. Updates were released as regards what they had been doing to rectify things. The CEO, George Kurtz, and CSO, Shawn Henry, came out to apologize for the incident.
Future prevention of such incidents
CrowdStrike reaffirmed its commitment to transparency, ensuring customers that the company is doing all it can to prevent similar incidents in the future. The company’s leadership expressed deep regret over the lost trust during the outage.
