Nexible Solutions Sdn Bhd, a front-runner in CRM innovation, has introduced groundbreaking AI capabilities in its renowned CRM platform, Outperform. This development marks a significant advancement in CRM technology, benefiting SMEs and enterprises in real estate, automotive, and private education sectors.
Outperform, developed by Nexible Solutions, a Malaysia Digital Status company, is a testament to Malaysian technological prowess. With over 120 enterprise clients and a strong SME presence in Malaysia, Outperform has been instrumental in transforming sales efficiency and marketing strategies with its adept handling of leads from various channels.
AI Outreach Module: The Game-Changer in CRM
The centrepiece of Outperform’s recent enhancement is its AI Outreach system, featuring industry-specific Generative AI technology for multi-language interactions, including Bahasa Malaysia. This module autonomously engages with leads via WhatsApp, seamlessly transitioning qualified leads to sales teams, and generating valuable analytics for strategic decision-making.
Outperform’s versatility shines across various industries. In real estate, it has significantly improved lead qualification and customer interaction, resulting in faster closures. Automotive clients have noted enhanced customer journey management, while educational institutions have seen a spike in enrollment rates due to better lead management.
The ‘Enterprise AI Journey 2023’ event, hosted by Nexible and Avanser, showcased Outperform’s success stories. Notable testimonials include Shareela Binti Ahmed of Gamuda Land, who lauded Outperform for revolutionizing customer relationship management and providing deeper insights into customer needs.
Unveiling the AI Engine Behind Outperform
Nexible’s Malaysian AI engineering team has built the AI engine powering Outperform, integrating with Open AI’s Generative AI technology. The AI model, trained on thousands of local dialogues, delivers human-like responses and continuously evolves to stay ahead of technological trends.
Looking ahead, Nexible Solutions aims to make AI integration in CRM a standard, enhancing Outperform with predictive analytics and personalized customer journey mapping. These innovations are set to solidify Outperform’s leadership in CRM solutions in Malaysia and the region.
Anan Saminathen, CEO of Nexible Solutions, emphasizes the growing AI adoption among MSMEs and the ongoing AI transformation in large enterprises. Nexible Solutions invites businesses to join this AI and CRM revolution with Outperform. For more information, and demos, or to explore how Outperform can transform your business, visit www.outperformhq.io. Join us in forging a future where CRM and AI are inextricably linked, enhancing efficiency, insights, and customer focus.
