Financial fraud and scams are increasing, especially through online platforms. Scammers can make their scams look real and may target you through social media apps like Telegram or WhatsApp. We need to be careful to protect ourselves from these scams. CIMB Bank wants to make sure customers can bank safely. They launched a new feature called “Lock Clicks ID” in January 2023. This feature is like a kill switch for both the CIMB Clicks and CIMB OCTO Apps. It allows customers to quickly freeze their accounts if they suspect fraud. This means that no new transactions can be made until the issue is resolved. Customers can use this feature from their own devices, which makes it really convenient.
CIMB Bank wants to keep customers safe from financial fraud, so they’ve made the Lock Clicks ID function. If you see strange transactions or think your account has been hacked, you can use this feature to freeze your CIMB Clicks ID. Activating this feature is easy. Just log in to your CIMB Clicks or CIMB OCTO app, go to the services menu, and select “Lock Clicks ID”. Then, follow the steps to lock your account. It’s quick, simple, and will help keep your account safe!
When you activate the Lock Clicks ID feature, you won’t be able to log in or make new transactions on your CIMB Clicks app. You can still use ATMs or go to a CIMB branch. To unlock your CIMB Clicks ID, you’ll need to contact the bank’s Consumer Contact Center and complete some verifications. Once your ID is unlocked, you can log in to your app again. It’s a good idea to change your password at this point, just to be safe.
To protect your account, always update your device and only download banking apps from trusted sources. If you see any unusual transactions, activate the Lock Clicks ID feature, call the bank’s Consumer Contact Center, change your password/PIN, and report it to the police. Using the Lock Clicks ID feature is an essential first step when you detect any suspicious activity. Stay safe by following these precautions. This article is provided by CIMB.
