Apple has recently removed the hoarding board from the façade of Apple The Exchange TRX, allowing the public a first glimpse into the interior of Malaysia’s inaugural Apple Store. Scheduled to officially open on Saturday, June 22, the store is already drawing attention with its distinctive features and services.
The Interior and Layout

Situated across two floors, Apple The Exchange TRX features a modern design highlighted by a prominent glass façade. Despite current restrictions preventing close proximity, the store’s interior is visible, showcasing a layout optimized for customer interaction and product display. Accessible via multiple entrances, including one from TRX City Park, the store boasts easy navigation with escalators and stairs guiding visitors to various sections.
On the first floor, the main entrance greets customers with a comprehensive display of Apple’s latest products, including iPhones, Macs, iPads, and accessories like HomePods and AirPods. Additionally, a dedicated area facilitates quick pickup of online orders, enhancing convenience for customers.
Specialized Sections and Services
The second floor of Apple The Exchange TRX serves as a dynamic event space, equipped with a large screen and seating arrangement for hosting Today at Apple sessions. These sessions, open to all, cover a range of topics from digital art creation to photography using iPhones. For those without Apple devices, loaner devices are available during sessions.
Moreover, the second floor houses specialized areas for Apple TV, iPad accessories, and gaming-related products such as Apple Arcade. This floor’s design encourages exploration and hands-on engagement with Apple’s ecosystem.
Signature Apple Store Services
Apple The Exchange TRX will introduce several signature services synonymous with Apple’s global retail experience. Customers can expect personalized support through one-on-one sessions with Apple Specialists, where product walkthroughs and tailored recommendations are offered based on individual needs. Additionally, the Genius Bar continues to provide technical support in an open-table format, ensuring a personalized and efficient customer service experience.
Stay tuned on techmonquay for more details leading up to the opening, promising an exciting new chapter for technology enthusiasts in Malaysia