The Malaysian government wants to stop online scams, so they told telcos to block links sent through SMS. Maxis is the first telco to follow this rule and will start blocking SMS links from May 2, 2023.
Maxis is doing this to protect users from online scams. The block will apply to SMS sent or received from both local and international phone numbers.
After May 2, 2023, you won’t be able to send or receive SMS with links to other mobile numbers. If you try to send a link, the SMS will be blocked and returned as failed, and you won’t be charged for it.
The block will happen in stages, starting with SMS between individuals. Later, an SMS containing links sent by businesses via shortcodes will be blocked too. These businesses will be notified when this happens.
Maxis recommends sharing links through social apps or messaging platforms like WhatsApp or Facebook Messenger, instead of SMS. They also warn users not to click on links from strangers, and to use official apps or websites for banking and eWallets.
Scammers are using phishing tactics to trick people into giving away their credentials and OTPs for online banking and eWallets. Scams include fake compensation for TNB blackouts, free cash aid from MySejahtera, and free eWallet credit for B40/M40. These scams are very convincing, and victims may not realize they’re entering their details on a fake website.
Bank Negara Malaysia (BNM) has directed financial institutions to implement stricter security measures to prevent scams. Touch ‘n Go eWallet is the first eWallet to implement BNM’s recommended security measures. BNM has advised moving away from SMS-based OTP and implementing a cooling-off period to prevent scammers from accessing an account on a new device. If you or someone you know has fallen victim to a scam, you can contact the National Scam Response Centre (NSRC) at 997.
