The Home Minister announced a project for immigration offices in Klang Valley. The chosen offices have long queues and struggle to manage daily crowds. The project will only allow these offices to act as collection centers for those who applied for their passport online. This is meant to reduce congestion and waiting time for passport collection.
The immigration offices in Klang Valley have long queues every day. The government will try a new project. This project will make the immigration offices go fully online. The project aims to reduce waiting time and congestion. The Home Minister announced this initiative.
The pilot project is being adjusted and improved before it starts. It will be implemented once all the details are finalized. They plan to start in the Klang Valley offices.These offices are always busy and crowded. This was announced by someone at an event in Bayan Baru.
The government is starting a test project where people can only apply for passports online. There are 77 passport offices in the country, but 21 of them are very crowded. These 21 officers will be part of the test project and will only be used for people to pick up their passports, not apply for them in person.
The immigration department had to work extra hours, even on the weekends, to reduce long waiting times caused by a large number of people applying for passports. After the Covid-19 pandemic, the department issued 2.8 million passports, which is four times more than before. Out of that number, 45% of people applied online, while the remaining 55% applied in-person.
