Apart from WeChat, WhatsApp has been the top most used messaging app in the world. In December 2017 the statistics show WhatsApp has around 1.5 billion active users. We assume now, it should have already reached more than 2 billion active users. Being the most used communication channel in Malaysia, the Royal Malaysian Police (PDRM) is introducing its own WhatsApp channel for the Commercial Crime Investigation Department (CCID). Users can do various things including providing crime information, filling a complaint or make any inquiries related to a crime.
The main purpose of creating this WhatsApp channel is to improve PDRM services to its community. Malaysians who wish to know more about an existing police report, they have to provide the report number including the screenshot of the report. People who don’t know about CCID Infoline, it is a channel to supply information on commercial crimes such as scams, e-commerce crimes, and frauds cases.
Netizens can reach this channel via WhatsApp at +6013-211 1222. Make sure you don’t call the number directly because the CCID Infoline does not accept voice calls. You can only send SMS via WhatsApp to the Infoline number. The service line is open daily from 8.00 am until 12 am midnight. Apart from that, the CCID Infoline will only reply to registered Malaysian mobile numbers only. If any of the users provide false information, drastic action will be taken against them.
In conclusion, Malaysia is one of the countries which has a high crime rate according to a report from the US Department of State Travel Advisory. Introducing this CCID Infoline would really help to reduce the rates of commercial crimes in Malaysia. At the same time, when netizens provide information, immediate actions can be taken against the criminals.